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We reserve the right to change/correct any errors, pricing, or missing information on our website without prior notice. In the event that the correction takes place after you have submitted your order, we will contact you with the correct information prior to shipping out your order.
Your personal information is safe with us! Julie’s Sewing Center will not rent or sell your contact information to anyone else. It will remain confidential. We may contact you via email with updates, sales, etc. and if you wish to unsubscribe to those emails, you can do so at the bottom of any email you receive from us.
We are PCI compliant which means your payment information is not stored in any way on our system.
We offer a limited 30 day exchange/money back guarantee. It is important to us that you are happy with your purchase! We stand behind the products we sell and want you to be comfortable purchasing from us!
All exchanges and returns are by pre-approval only. A return/exchange form must be filled out and submitted in order to receive a Return Authorization number along with instructions on return shipping. Please DO NOT return any merchandise without doing this first!
Unopened merchandise: This means that the packaging still has the factory seal intact and has not been opened in any manner. A refund of the full purchase price minus standard shipping charges will be issued.
Opened merchandise: Merchandise that has been opened must be returned in original packaging and all parts associated with the product. A refund of the full purchase price back minus standard shipping charges will be issued. In the event, merchandise is not returned in the original packaging and/or has parts missing, there will be an additional 20% restocking fee deducted from the refund.
Shipping Charges: All shipping charges are non-refundable. Items purchased with free shipping will have standard shipping rates deducted from the refund. Return shipping is the responsibility of the customer.
Defective Merchandise: Defective merchandise should be returned within the first 30 days for repair or replacement. A return/exchange form must be filled out and submitted in order to receive a Return Authorization number along with instructions on return shipping. After it is determined by the manufacturer that the merchandise is defective it will be repaired or replaced and return shipping charges will be refunded to customer.
Non-returnable items include: Sew Steady tables and inserts, software and embroidery designs, sewing tables and cabinets.
Merchandise is primarily shipped via FedEx or USPS. We ship only to the continental United States (the 48 contiguous states). Items that include free shipping will be indicated within the description of the product.
Damage in shipping: If possible, inspect the package when it is delivered. If there is damage to the outside of the box, inspect the contents immediately. Please contact us immediately (within 5 days) to report the damage.